Time: 15:00 - 16:30 UK Time Presenters: Dr Joachim Schwarz, PhD Todd Sanger and Richard Pugh
Presentations:
1. 'Looking over the Fence' by Richard Pugh - Click here to view the slides
2. 'The Use of Predictive Modelling in Customer Relationship Management' by Joachim Schwarz - Click here to view the slides
3. 'Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly' by Todd Sanger - Click here to view the slides
Dr Joachim Schwarz
Abstract Predictive Modelling in the field of Customer Relationship Management
The webinar focusses on one main problem of every customer relationship management department: How to identify those customers, which are more likely to e.g. terminate their customer relationship or to buy a new product? One way to solve this is predictive modelling. We will have a look on typical data a company has about their customers, and how it can be used to develop a model to predict a specific customer behaviour. A special focus will be laid on limitations of this approach and, last but not least, its specific potential to generate or to save money.
About the Presenter
Dr Joachim Schwarz, studied mathematics at the Georg August University in Göttingen and at Trinity College in Dublin. He did his PhD in business administration at the private university of Witten / Herdecke, and afterwards, he has more than nine years working experience as manager and team leader in the analytical CRM department of the Deutsche Telekom, with special focus on data mining and predictive modelling. Since winter term 2013, he is professor for business mathematics and statistics at the FOM university of applied sciences in Bonn.
PhD Todd Sanger
Abstract
Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly Typically, pharmaceutical companies invest more money on sales and marketing than they do on R&D, yet very few statisticians work to support sales and marketing organizations. At Lilly, we created a group of statisticians to support analytical problems in Sales and Marketing. This talk will describe the types of issues we encounter and the statistical techniques we use to tackle these issues.
About the Presenter
Research Fellow, Advanced Analytics at Eli Lilly and Company
Richard Pugh
Abstract
Looking over the fence: What does Data Science mean outside of life sciences and what can we learn? The last 10 years have seen significant growth in companies investing in Big Data, Data Science, Machine Learning and AI. The key driver for organisations investing in these initiatives is to generate insight from data that can be used to drive better decision making. However, as each industry has different aims and constraints, the adoption of data-driven approaches can vary significantly.
This presentation will look at core concepts of data science, such as the 3 Vs of data, and how different industries have looked to implement these concepts. In particular, we will look at possible opportunities for the pharmaceutical sector to adapt successful approaches from other industries.
About the Presenter
Richard Pugh is Chief Data Scientist and co-Founder of Mango Solutions, a Data Science consulting company specialised in the pharmaceutical industry. Richard studied Mathematics and Statistics at the University of Bath before working as a biostatistician within the life sciences industry. Richard then joined Insightful, working as a Consultant across many industries around the application of statistical methods using the S-PLUS software product. In 2002, Richard co-founded Mango Solutions to focus on the application of analytics to solve business challenges using technologies such as SAS, S-PLUS and R. Richard is heavily involved in the R community, co-authoring the book “R in 24 Hours”, and was the first President of the R Consortium. Richard is an active member of the committee of the RSS Data Science Section. Today, Richard spends much of his time advising clients across a variety of industries on data-driven approaches, and is a regular speaker at analytic conferences.
Time: 15:00 - 16:30 UK Time Presenters: Dr Joachim Schwarz, PhD Todd Sanger and Richard Pugh
Presentations:
1. 'Looking over the Fence' by Richard Pugh - Click here to view the slides
2. 'The Use of Predictive Modelling in Customer Relationship Management' by Joachim Schwarz - Click here to view the slides
3. 'Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly' by Todd Sanger - Click here to view the slides
Dr Joachim Schwarz
Abstract Predictive Modelling in the field of Customer Relationship Management
The webinar focusses on one main problem of every customer relationship management department: How to identify those customers, which are more likely to e.g. terminate their customer relationship or to buy a new product? One way to solve this is predictive modelling. We will have a look on typical data a company has about their customers, and how it can be used to develop a model to predict a specific customer behaviour. A special focus will be laid on limitations of this approach and, last but not least, its specific potential to generate or to save money.
About the Presenter
Dr Joachim Schwarz, studied mathematics at the Georg August University in Göttingen and at Trinity College in Dublin. He did his PhD in business administration at the private university of Witten / Herdecke, and afterwards, he has more than nine years working experience as manager and team leader in the analytical CRM department of the Deutsche Telekom, with special focus on data mining and predictive modelling. Since winter term 2013, he is professor for business mathematics and statistics at the FOM university of applied sciences in Bonn.
PhD Todd Sanger
Abstract
Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly Typically, pharmaceutical companies invest more money on sales and marketing than they do on R&D, yet very few statisticians work to support sales and marketing organizations. At Lilly, we created a group of statisticians to support analytical problems in Sales and Marketing. This talk will describe the types of issues we encounter and the statistical techniques we use to tackle these issues.
About the Presenter
Research Fellow, Advanced Analytics at Eli Lilly and Company
Richard Pugh
Abstract
Looking over the fence: What does Data Science mean outside of life sciences and what can we learn? The last 10 years have seen significant growth in companies investing in Big Data, Data Science, Machine Learning and AI. The key driver for organisations investing in these initiatives is to generate insight from data that can be used to drive better decision making. However, as each industry has different aims and constraints, the adoption of data-driven approaches can vary significantly.
This presentation will look at core concepts of data science, such as the 3 Vs of data, and how different industries have looked to implement these concepts. In particular, we will look at possible opportunities for the pharmaceutical sector to adapt successful approaches from other industries.
About the Presenter
Richard Pugh is Chief Data Scientist and co-Founder of Mango Solutions, a Data Science consulting company specialised in the pharmaceutical industry. Richard studied Mathematics and Statistics at the University of Bath before working as a biostatistician within the life sciences industry. Richard then joined Insightful, working as a Consultant across many industries around the application of statistical methods using the S-PLUS software product. In 2002, Richard co-founded Mango Solutions to focus on the application of analytics to solve business challenges using technologies such as SAS, S-PLUS and R. Richard is heavily involved in the R community, co-authoring the book “R in 24 Hours”, and was the first President of the R Consortium. Richard is an active member of the committee of the RSS Data Science Section. Today, Richard spends much of his time advising clients across a variety of industries on data-driven approaches, and is a regular speaker at analytic conferences.
Time: 15:00 - 16:30 UK Time Presenters: Dr Joachim Schwarz, PhD Todd Sanger and Richard Pugh
Presentations:
1. 'Looking over the Fence' by Richard Pugh - Click here to view the slides
2. 'The Use of Predictive Modelling in Customer Relationship Management' by Joachim Schwarz - Click here to view the slides
3. 'Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly' by Todd Sanger - Click here to view the slides
Dr Joachim Schwarz
Abstract Predictive Modelling in the field of Customer Relationship Management
The webinar focusses on one main problem of every customer relationship management department: How to identify those customers, which are more likely to e.g. terminate their customer relationship or to buy a new product? One way to solve this is predictive modelling. We will have a look on typical data a company has about their customers, and how it can be used to develop a model to predict a specific customer behaviour. A special focus will be laid on limitations of this approach and, last but not least, its specific potential to generate or to save money.
About the Presenter
Dr Joachim Schwarz, studied mathematics at the Georg August University in Göttingen and at Trinity College in Dublin. He did his PhD in business administration at the private university of Witten / Herdecke, and afterwards, he has more than nine years working experience as manager and team leader in the analytical CRM department of the Deutsche Telekom, with special focus on data mining and predictive modelling. Since winter term 2013, he is professor for business mathematics and statistics at the FOM university of applied sciences in Bonn.
PhD Todd Sanger
Abstract
Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly Typically, pharmaceutical companies invest more money on sales and marketing than they do on R&D, yet very few statisticians work to support sales and marketing organizations. At Lilly, we created a group of statisticians to support analytical problems in Sales and Marketing. This talk will describe the types of issues we encounter and the statistical techniques we use to tackle these issues.
About the Presenter
Research Fellow, Advanced Analytics at Eli Lilly and Company
Richard Pugh
Abstract
Looking over the fence: What does Data Science mean outside of life sciences and what can we learn? The last 10 years have seen significant growth in companies investing in Big Data, Data Science, Machine Learning and AI. The key driver for organisations investing in these initiatives is to generate insight from data that can be used to drive better decision making. However, as each industry has different aims and constraints, the adoption of data-driven approaches can vary significantly.
This presentation will look at core concepts of data science, such as the 3 Vs of data, and how different industries have looked to implement these concepts. In particular, we will look at possible opportunities for the pharmaceutical sector to adapt successful approaches from other industries.
About the Presenter
Richard Pugh is Chief Data Scientist and co-Founder of Mango Solutions, a Data Science consulting company specialised in the pharmaceutical industry. Richard studied Mathematics and Statistics at the University of Bath before working as a biostatistician within the life sciences industry. Richard then joined Insightful, working as a Consultant across many industries around the application of statistical methods using the S-PLUS software product. In 2002, Richard co-founded Mango Solutions to focus on the application of analytics to solve business challenges using technologies such as SAS, S-PLUS and R. Richard is heavily involved in the R community, co-authoring the book “R in 24 Hours”, and was the first President of the R Consortium. Richard is an active member of the committee of the RSS Data Science Section. Today, Richard spends much of his time advising clients across a variety of industries on data-driven approaches, and is a regular speaker at analytic conferences.
Time: 15:00 - 16:30 UK Time Presenters: Dr Joachim Schwarz, PhD Todd Sanger and Richard Pugh
Presentations:
1. 'Looking over the Fence' by Richard Pugh - Click here to view the slides
2. 'The Use of Predictive Modelling in Customer Relationship Management' by Joachim Schwarz - Click here to view the slides
3. 'Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly' by Todd Sanger - Click here to view the slides
Dr Joachim Schwarz
Abstract Predictive Modelling in the field of Customer Relationship Management
The webinar focusses on one main problem of every customer relationship management department: How to identify those customers, which are more likely to e.g. terminate their customer relationship or to buy a new product? One way to solve this is predictive modelling. We will have a look on typical data a company has about their customers, and how it can be used to develop a model to predict a specific customer behaviour. A special focus will be laid on limitations of this approach and, last but not least, its specific potential to generate or to save money.
About the Presenter
Dr Joachim Schwarz, studied mathematics at the Georg August University in Göttingen and at Trinity College in Dublin. He did his PhD in business administration at the private university of Witten / Herdecke, and afterwards, he has more than nine years working experience as manager and team leader in the analytical CRM department of the Deutsche Telekom, with special focus on data mining and predictive modelling. Since winter term 2013, he is professor for business mathematics and statistics at the FOM university of applied sciences in Bonn.
PhD Todd Sanger
Abstract
Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly Typically, pharmaceutical companies invest more money on sales and marketing than they do on R&D, yet very few statisticians work to support sales and marketing organizations. At Lilly, we created a group of statisticians to support analytical problems in Sales and Marketing. This talk will describe the types of issues we encounter and the statistical techniques we use to tackle these issues.
About the Presenter
Research Fellow, Advanced Analytics at Eli Lilly and Company
Richard Pugh
Abstract
Looking over the fence: What does Data Science mean outside of life sciences and what can we learn? The last 10 years have seen significant growth in companies investing in Big Data, Data Science, Machine Learning and AI. The key driver for organisations investing in these initiatives is to generate insight from data that can be used to drive better decision making. However, as each industry has different aims and constraints, the adoption of data-driven approaches can vary significantly.
This presentation will look at core concepts of data science, such as the 3 Vs of data, and how different industries have looked to implement these concepts. In particular, we will look at possible opportunities for the pharmaceutical sector to adapt successful approaches from other industries.
About the Presenter
Richard Pugh is Chief Data Scientist and co-Founder of Mango Solutions, a Data Science consulting company specialised in the pharmaceutical industry. Richard studied Mathematics and Statistics at the University of Bath before working as a biostatistician within the life sciences industry. Richard then joined Insightful, working as a Consultant across many industries around the application of statistical methods using the S-PLUS software product. In 2002, Richard co-founded Mango Solutions to focus on the application of analytics to solve business challenges using technologies such as SAS, S-PLUS and R. Richard is heavily involved in the R community, co-authoring the book “R in 24 Hours”, and was the first President of the R Consortium. Richard is an active member of the committee of the RSS Data Science Section. Today, Richard spends much of his time advising clients across a variety of industries on data-driven approaches, and is a regular speaker at analytic conferences.
Time: 15:00 - 16:30 UK Time Presenters: Dr Joachim Schwarz, PhD Todd Sanger and Richard Pugh
Presentations:
1. 'Looking over the Fence' by Richard Pugh - Click here to view the slides
2. 'The Use of Predictive Modelling in Customer Relationship Management' by Joachim Schwarz - Click here to view the slides
3. 'Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly' by Todd Sanger - Click here to view the slides
Dr Joachim Schwarz
Abstract Predictive Modelling in the field of Customer Relationship Management
The webinar focusses on one main problem of every customer relationship management department: How to identify those customers, which are more likely to e.g. terminate their customer relationship or to buy a new product? One way to solve this is predictive modelling. We will have a look on typical data a company has about their customers, and how it can be used to develop a model to predict a specific customer behaviour. A special focus will be laid on limitations of this approach and, last but not least, its specific potential to generate or to save money.
About the Presenter
Dr Joachim Schwarz, studied mathematics at the Georg August University in Göttingen and at Trinity College in Dublin. He did his PhD in business administration at the private university of Witten / Herdecke, and afterwards, he has more than nine years working experience as manager and team leader in the analytical CRM department of the Deutsche Telekom, with special focus on data mining and predictive modelling. Since winter term 2013, he is professor for business mathematics and statistics at the FOM university of applied sciences in Bonn.
PhD Todd Sanger
Abstract
Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly Typically, pharmaceutical companies invest more money on sales and marketing than they do on R&D, yet very few statisticians work to support sales and marketing organizations. At Lilly, we created a group of statisticians to support analytical problems in Sales and Marketing. This talk will describe the types of issues we encounter and the statistical techniques we use to tackle these issues.
About the Presenter
Research Fellow, Advanced Analytics at Eli Lilly and Company
Richard Pugh
Abstract
Looking over the fence: What does Data Science mean outside of life sciences and what can we learn? The last 10 years have seen significant growth in companies investing in Big Data, Data Science, Machine Learning and AI. The key driver for organisations investing in these initiatives is to generate insight from data that can be used to drive better decision making. However, as each industry has different aims and constraints, the adoption of data-driven approaches can vary significantly.
This presentation will look at core concepts of data science, such as the 3 Vs of data, and how different industries have looked to implement these concepts. In particular, we will look at possible opportunities for the pharmaceutical sector to adapt successful approaches from other industries.
About the Presenter
Richard Pugh is Chief Data Scientist and co-Founder of Mango Solutions, a Data Science consulting company specialised in the pharmaceutical industry. Richard studied Mathematics and Statistics at the University of Bath before working as a biostatistician within the life sciences industry. Richard then joined Insightful, working as a Consultant across many industries around the application of statistical methods using the S-PLUS software product. In 2002, Richard co-founded Mango Solutions to focus on the application of analytics to solve business challenges using technologies such as SAS, S-PLUS and R. Richard is heavily involved in the R community, co-authoring the book “R in 24 Hours”, and was the first President of the R Consortium. Richard is an active member of the committee of the RSS Data Science Section. Today, Richard spends much of his time advising clients across a variety of industries on data-driven approaches, and is a regular speaker at analytic conferences.
Time: 15:00 - 16:30 UK Time Presenters: Dr Joachim Schwarz, PhD Todd Sanger and Richard Pugh
Presentations:
1. 'Looking over the Fence' by Richard Pugh - Click here to view the slides
2. 'The Use of Predictive Modelling in Customer Relationship Management' by Joachim Schwarz - Click here to view the slides
3. 'Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly' by Todd Sanger - Click here to view the slides
Dr Joachim Schwarz
Abstract Predictive Modelling in the field of Customer Relationship Management
The webinar focusses on one main problem of every customer relationship management department: How to identify those customers, which are more likely to e.g. terminate their customer relationship or to buy a new product? One way to solve this is predictive modelling. We will have a look on typical data a company has about their customers, and how it can be used to develop a model to predict a specific customer behaviour. A special focus will be laid on limitations of this approach and, last but not least, its specific potential to generate or to save money.
About the Presenter
Dr Joachim Schwarz, studied mathematics at the Georg August University in Göttingen and at Trinity College in Dublin. He did his PhD in business administration at the private university of Witten / Herdecke, and afterwards, he has more than nine years working experience as manager and team leader in the analytical CRM department of the Deutsche Telekom, with special focus on data mining and predictive modelling. Since winter term 2013, he is professor for business mathematics and statistics at the FOM university of applied sciences in Bonn.
PhD Todd Sanger
Abstract
Moving from R&D to Sales and Marketing: the business analytics experience of a statistician at Lilly Typically, pharmaceutical companies invest more money on sales and marketing than they do on R&D, yet very few statisticians work to support sales and marketing organizations. At Lilly, we created a group of statisticians to support analytical problems in Sales and Marketing. This talk will describe the types of issues we encounter and the statistical techniques we use to tackle these issues.
About the Presenter
Research Fellow, Advanced Analytics at Eli Lilly and Company
Richard Pugh
Abstract
Looking over the fence: What does Data Science mean outside of life sciences and what can we learn? The last 10 years have seen significant growth in companies investing in Big Data, Data Science, Machine Learning and AI. The key driver for organisations investing in these initiatives is to generate insight from data that can be used to drive better decision making. However, as each industry has different aims and constraints, the adoption of data-driven approaches can vary significantly.
This presentation will look at core concepts of data science, such as the 3 Vs of data, and how different industries have looked to implement these concepts. In particular, we will look at possible opportunities for the pharmaceutical sector to adapt successful approaches from other industries.
About the Presenter
Richard Pugh is Chief Data Scientist and co-Founder of Mango Solutions, a Data Science consulting company specialised in the pharmaceutical industry. Richard studied Mathematics and Statistics at the University of Bath before working as a biostatistician within the life sciences industry. Richard then joined Insightful, working as a Consultant across many industries around the application of statistical methods using the S-PLUS software product. In 2002, Richard co-founded Mango Solutions to focus on the application of analytics to solve business challenges using technologies such as SAS, S-PLUS and R. Richard is heavily involved in the R community, co-authoring the book “R in 24 Hours”, and was the first President of the R Consortium. Richard is an active member of the committee of the RSS Data Science Section. Today, Richard spends much of his time advising clients across a variety of industries on data-driven approaches, and is a regular speaker at analytic conferences.
Joint PSI/EFSPI Visualisation SIG 'Wonderful Wednesday' Webinars
Our monthly webinar explores examples of innovative data visualisations relevant to our day to day work. Each month a new dataset is provided from a clinical trial or other relevant example, and participants are invited to submit a graphic that communicates interesting and relevant characteristics of the data.
Topic: R Package Basics.
Our monthly webinar series allows attendees to gain practical knowledge and skills in open-source coding and tools, with a focus on applications in the pharmaceutical industry. This month’s session, “R Package Basics,” will introduce the fundamentals of working with R packages—covering how to install, load, and manage them effectively to support data analysis and reproducible research. The session will provide a solid starting point, clarify common misconceptions, and offer valuable resources for continued learning.
Date: Ongoing 6 month cycle beginning late April/early May 2026
Are you a member of PSI looking to further your career or help develop others - why not sign up to the PSI Mentoring scheme? You can expand your network, improve your leadership skills and learn from more senior colleagues in the industry.
PSI Book Club Lunch and Learn: Communicating with Clarity and Confidence
If you have read Ros Atkins’ book The Art of Explanation or want to listen to the BBC’s ‘Communicator in Chief’, you are invited to join the PSI Book Club Lunch and Learn, to discuss the content and application with the author, Ros Atkins. Having written the book within the context of the news industry, Ros is keen to hear how we have applied the ideas as statisticians within drug development and clinical trials. There will be dedicated time during the webinar to ASK THE AUTHOR any questions – don’t miss out on this exclusive PSI Book Club event!
Haven’t read the book yet? Pick up a copy today and join us.
Explanation - identifying and communicating what we want to say - is described as an art, in the title of his book. However, the creativity comes from Ros’ discernment in identifying and describing a clear step-by-step process to follow and practice. Readers can learn Ros’ rules, developed and polished throughout his career as a journalist, to help communicate complex written or spoken information clearly.
PSI Training Course: Effective Leadership – the keys to growing your leadership capabilities
This course will consist of three online half-day workshops. The first will be aimed at building trust, the backbone of leadership and a key to becoming effective. This is key to building a solid foundation.
The second will be on improving communication as a technical leader. This workshop will focus on communication strategies for different stakeholders and will involve tips on effective communication and how to develop the skills of active listening, coaching and what improv can teach us about good communication.
The final workshop will bring these two components together to help leaders become more influential. This will also focus on how to use Steven Covey’s 7-Habits, in particular Habits 4, 5 and 6, which are called the habits of communication.
The workshops will be interactive, allowing you to practice the concepts discussed. There will be plenty of time for questions and discussion. There will also be reflective time where you can think about what you are learning and how you might experiment with it.